FAQs

Do you ship internationally?

Yes! We ship worldwide. International shipping rates are calculated at checkout based on your location and order weight.

How long does international delivery take?

International delivery usually takes 7–21 business days, depending on your country and local customs processing times.

Do I have to pay customs or import duties?

Some countries may apply customs charges or import taxes. These fees are the responsibility of the customer and vary by location.

Can I track my international order?

Yes! Once your order is dispatched, you will receive a tracking number via email so you can follow your parcel.

Which payment methods do you accept?

We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and Afterpay/Klarna (if available in your region).

Do you offer refunds or returns?

Yes, we offer returns on unused items within 14 days of delivery. Please check our Return Policy page for full details.

How can I contact customer support?

You can reach us via our contact form or email us at support@grounded-rising.com We usually reply within 24 hours.

Do you offer discounts or promotions?

We sometimes run seasonal promotions and discounts. Make sure to subscribe to our newsletter to stay updated!

Can I change or cancel my order after it’s placed?

If your order hasn't been dispatched yet, we may be able to change or cancel it. Please contact us immediately with your order number.